Welcome to InsightEQ Consultancy-digital-based mental health consultancy dedicated to providing valuable resources and support for your mental well-being. We understand that your satisfaction is essential, and we strive to ensure a positive experience for all users. This Refund Policy outlines the terms and conditions under which refunds may be issued for the services or products offered on www.insight-eq.com. Please read this policy carefully before making any purchases or using our services.
1. Scope of Refund Policy
This Refund Policy applies to all services and products purchased through www.insight-eq.com. It governs the conditions for eligibility, the process of requesting a refund, and the types of transactions that are eligible for a refund.
2. Eligibility for Refund
a. Digital Products: Refunds may be available for digital products (e.g., e-books, downloadable guides) purchased on www.insight-eq.com within 30 days of the purchase date. To be eligible for a refund, the digital product must not have been downloaded or accessed.
b. Online Courses or Programs: Refunds may be issued for online courses or programs offered on www.insight-eq.com within 14 days of purchase, provided that the user has not accessed more than 20% of the course content.
c. Counseling Services: Refunds for counseling sessions or psychotherapy services are subject to specific terms agreed upon between the user and the therapist. Please refer to your individual therapy agreement for details on cancellation and refund policies.
3. Non-Refundable Items & Services
The following items and services are not eligible for a refund:
a. Used or Downloaded Products: Once a digital product has been downloaded or accessed, it becomes non-refundable.
b. Partially Used Courses or Programs: Online courses or programs accessed beyond 20% of their content are not eligible for a refund.
c. Donations: Any voluntary donations made to www.insight-eq.com or its associated charitable initiatives are non-refundable.
4. How to Request a Refund
To request a refund, follow these steps:
a. Digital Products: Send an email to inquiry@insight-eq.com within 30 days of your purchase. Include your order number, the product name, and the reason for the refund request. If eligible, you will receive a response from our team within five business days.
b. Online Courses or Programs: Submit a refund request by emailing inquiry@insight-eq.com within 14 days of purchase. Provide your order number, the course/program name, and the reason for your refund request. Our team will review your request and respond within five business days.
c. Counseling & Psychotherapy Services: For counseling or therapy-related refunds, please communicate directly with your therapist as per the terms outlined in your therapy agreement.
5. Refund Process
If your refund request is approved, the refund will be processed as follows:
a. Digital Products: The refund will be issued to the original payment method used during the purchase. Please allow up to 10 business days for the refund to appear in your account.
b. Online Courses or Programs: Refunds will be credited to the original payment method. Depending on your payment provider, it may take up to 10 business days for the funds to be visible in your account.
6. Refund Disputes and Exceptions
In case of any refund disputes or exceptional circumstances not covered by this policy, www.insight-eq.com reserves the right to make the final decision regarding refunds.
7. Changes to the Refund Policy
Insight-EQ at www.insight-eq.com may update or modify this Refund Policy from time to time. Any changes will be effective immediately upon posting the revised policy on the website. It is your responsibility to review this policy periodically to stay informed about any updates.
8. Contact Us
If you have any questions or concerns about this Refund Policy, please contact our customer support team at inquiry@insight-eq.com.
Last Updated: 17 July, 2023
By using Insight-EQ at www.insight-eq.com and making a purchase, you acknowledge that you have read, understood, and agreed to the terms outlined in this Refund Policy.