FAQs
Counseling often addresses specific issues or situations in the short term, while psychotherapy tends to focus on deeper psychological concerns, requiring longer-term treatment. Both are offered based on the client’s needs and preferences.
Yes, you can switch your therapist at any time if you feel that another professional might be a better fit for you. We encourage open communication to ensure you’re receiving the best care possible. Just let us know, and we’ll assist in transitioning you to a different therapist.
A standard therapy session typically lasts 60 minutes. Extended sessions (90 minutes or more) are also available depending on your needs and are charged accordingly.
For your first session, it’s helpful to think about your goals and the issues you’d like to address. You may also want to write down any questions or concerns you have for your therapist. Make sure you are in a quiet, private space if you’re doing an online session.
In case of emergencies outside of your regular session hours, it’s important to contact local emergency services or a mental health crisis hotline. We do not provide immediate crisis intervention, but we can offer urgent booking options when possible.
We take your privacy seriously and follow strict confidentiality protocols. All sessions are encrypted, and personal information is stored securely in compliance with data protection regulations. We only disclose information if legally required or if there is a risk of harm to yourself or others.
While we offer same-day and urgent appointments, we do not provide immediate crisis intervention. If you are in a mental health crisis, we recommend reaching out to a local emergency service or mental health hotline for immediate assistance.
Please note that we offer last-minute or emergency bookings at an additional fee, typically ranging from RM50 to RM100 on top of the standard session fee, depending on therapist availability.
We ask that you provide at least 24 hours’ notice for cancellations to avoid any fees. If notice is given within less than 24 hours, a cancellation fee may apply, depending on the terms agreed upon during booking.
Yes, you may need to download software such as Zoom or other video conferencing tools for video or audio sessions. We will provide you with instructions before your session, ensuring a smooth setup process.
Yes, you can pause or reschedule your session in case of emergencies. However, we recommend informing us as early as possible to adjust your session without any additional charges.
We accept various payment methods, including credit/debit cards, bank transfers, and selected digital wallets. Payment details will be provided during the booking process.
Yes, we offer online therapy to clients around the world. You can attend video, audio, or text-based sessions from anywhere, as long as you have a stable internet connection.
There are no strict age restrictions for therapy, though parental or guardian consent may be required for clients under 18. We offer specialized services for children, adolescents, and adults based on their unique needs.
Yes, we offer therapy sessions in multiple languages. Please inquire about language preferences when booking your session or you can simply check the language spoken section on our therapists’ profiles.
Yes, you can request a session with two therapists, particularly for family therapy, where having multiple perspectives may be beneficial. The pricing for such sessions will differ depending on the time and expertise of the therapists involved.
Yes, we offer discounts for booking a series of sessions in advance. These can be discussed during your initial consultation or by contacting our support team.
We currently specialize in digital-based therapies (online video, audio, and text-based sessions), which provide flexibility and accessibility. In-person sessions may not be available at the moment.
Support
If you have any additional questions or need further assistance, feel free to reach out to us via
Email Address
inquiry@insight-eq.com
Phone Number
(+60)123405893