policies & procedures

Last Updated: 18 July, 2023

1. Introduction
Thank you for choosing InsightEQ Consultancy as your mental health service provider. We are committed to providing you with quality services and support in a safe and confidential digital environment.

Before proceeding with our services, we would like you to read this document carefully. This document contains important information about our policies, disclaimer, data protection and offering of mental health services. If you have any questions, please feel free to discuss them with us at inquiry@insight-eq.com

2. Appointment
Therapy sessions at InsightEQ Consultancy are dependent on the type of Counseling or Psychotherapy services you signed up for. Kindly email us at inquiry@insight-eq.com for more information.

Scheduling and cancellation of appointment can be done at inquiry@insight-eq.com. To secure a spot for a session, it is advisable to schedule an appointment at least 1 day in advance. You can cancel an appointment a least 3 days in advance. If you fail to show up for a scheduled appointment or cancel it without giving enough notice, you may be charged 50% of the fee.

3. Payment
Our fee for each therapy session is dependent on the type of services you choose. Payment of the therapy fee must be done at least a day before the session. If you have any difficulty paying the fee, please let us know as soon as possible. We may be able to offer you a sliding scale fee based on your income and circumstances.

4. Confidentiality
We uphold high ethical standards when it comes to respecting your privacy and confidentiality. We will not disclose any information about you to anyone without your written consent, except in the following situations:

  • When we are required by law to report suspected child abuse or neglect, elder abuse or neglect, or imminent harm to yourself or others.
  • When we receive a court order or subpoena to release your records or testify in a legal proceeding.
  • When we consult with other professionals (such as supervisors or colleagues) to enhance our service quality. In such cases, we will not reveal your identity or any identifying details.
  • When we receive your permission to share information with other parties (such as family members, doctors or insurance companies).

5. Complaint Policy

We strive to provide you with ethical and professional mental health services. However, if you are dissatisfied with any aspect of our service, please let us know as soon as possible. We will try our best to resolve the issue with you in a respectful and constructive manner. You may reach out to our founder at joyce@insight-eq.com.

6. Disclaimer

No-responsibility Disclaimer

The information and content on our website, blog, or online platform are provided for general informational purposes only. They do not constitute professional advice or recommendations and should not be relied upon as such. You should always consult with a qualified mental health professional before making any decisions or taking any actions based on the information and content on our website, blog, or online platform.

We do not assume any responsibility or liability for any damages or losses that may result from the use of our website, blog, or online platform. We do not guarantee the accuracy, completeness, timeliness, reliability, suitability, or availability of our website, blog, or online platform. We reserve the right to modify, update, suspend, or terminate our website, blog, or online platform at any time without prior notice.

Medical Disclaimer

Our mental health services are not a substitute for professional medical advice, diagnosis, or treatment. We do not provide medical services and we do not diagnose or treat any medical conditions. If you have or suspect that you have a medical problem, you should consult with your doctor or seek emergency medical care immediately.

We do not guarantee or warrant any specific results or outcomes from our mental health services. Your results and outcomes may vary depending on various factors, such as your individual circumstances, needs, goals, preferences, and readiness for change. We do not endorse or recommend any products, medications, therapies, or treatments that may be mentioned or linked on our website, blog, or online platform.

Testimonial Disclaimer

The testimonials or reviews on our website or platform are provided by our past or current clients who have voluntarily shared their opinions and experiences with us. They are not representative of the typical or average results or outcomes that our clients may achieve. They do not constitute guarantees or warranties of any kind.

The testimonials or reviews on our website or platform reflect the personal views and opinions of the individuals who wrote them. They may not reflect the views and opinions of our counseling practice or any of our staff members. We do not verify, edit, or modify the testimonials or reviews on our website or platform. However, we reserve the right to remove any testimonials or reviews that we deem inappropriate, offensive, or unlawful.

7. Data Protection

We are committed to protecting your personal data in accordance with the relevant data protection laws and regulations. We collect, use, store, and share your personal data for the following purposes:

  • To provide you with quality mental health services, consulting, and support.
  • To communicate with you about your appointments, payments, feedback, and other matters related to our collaborative relationship.
  • To comply with our legal and ethical obligations and responsibilities.
  • To improve our service quality and performance.
  • To conduct research and evaluation activities.
  • We only collect the personal data that are necessary and relevant for the above purposes. We do not collect any special categories of personal data (such as political opinions, sexual orientation, biometric data, criminal records, financial information, and children’s data) unless you voluntarily provide them to us and consent to their processing.
  • We only use your personal data for the purposes for which they were collected. We do not use your personal data for any other purposes without your consent or as required by law.
  • We only store your personal data for as long as they are needed for the above purposes. We do not store your personal data longer than necessary or as required by law.
  • We only share your personal data with other parties when we have your consent or as required by law. We do not share your personal data with any third parties for marketing purposes.
  • We take appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. We use encryption, password protection, access control, and other security measures to safeguard your personal data.
  • You have the right to access, correct, update, delete, restrict, object to, or withdraw your consent to the processing of your personal data at any time.

If you have any questions or requests regarding your personal data, please contact us at inquiry@insight-eq.com

8. Offering of Mental Health Services
We offer mental health and consulting services on the digital platform. Our counseling sessions are generally an hour (60 minutes) long and take place at least once a week. However, this is dependent on a case-by-case basis and on the discretion of the therapist’s professional decision with discussion and agreement with the specific client involved. Our fee for each therapy session is dependent on the type of services chosen. Payment of fee is required before therapy session takes place.

Our therapeutic relationship is based on mutual respect, trust, and collaboration. We expect you to:

  • Be honest and open with us about your thoughts and feelings.
  • Participate actively in the therapeutic process and work on your goals.
  • Follow through with any homework assignments or suggestions that we give you.
  • Give us feedback on how you feel about our therapy sessions and if anything needs to change.
  • Respect our time and policies regarding appointments, and payments.

We will:

  • Listen to you attentively and empathically.
  • Provide you with a safe and supportive environment.
  • Help you identify and explore your issues and concerns.
  • Help you develop and implement coping strategies and solutions.
  • Respect your values, beliefs, preferences, and choices.
  • Maintain professional boundaries and ethics.

You have the right to:

  • Ask questions about anything that happens in therapy sessions.
  • Request a copy of your records or notes.
  • Seek a second opinion from another professional or terminate therapy session at any time.